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FAQs
Shipping
Q: How long does it take for my order to ship?
A: It can take up to 72 hours to get your order shipped. We focus on freshness and roast daily to make sure your order is spot on. We ship Tuesday thru Friday and usually our processing time is 24 hours. It may vary based on shipping schedules, holidays backlog and roasting schedules.
Q: When will my coffee subscription ship?
A: All subscriptions are processed on the day you check out. We ship all coffee subscriptions between Wednesday & Friday. If you place a subscription order between Thursday & Sunday your order will be roasted and shipped the following week.
Q: Do you ship Internationally?
A: We only ship within the United States at this time.
Coffee
Q: How often do you roast?
A: We roast daily to ensure you receive the freshest coffee possible.
Q: Do you add flavorings to your coffee?
A: We never add anything to any coffee we roast. They are 100% just coffee beans! Our products are of the highest quality and the coffee tasting notes are based on growing region, elevation, coffee variety and roasting processes.
Q: Do you carry different roast levels of coffee?
A: We categorize our coffees into five different roast levels. Light, Light/Medium, Medium, Medium/Dark and Dark. Roast level refers to the amount of time the coffee bean is roasted which correlates to the final color of the bean. A lighter roast is roasted for less time than a dark roast. Each roast level offers different advantages or disadvantages to how the coffee will taste when brewed.
Q: How dark is your dark roasted coffee?
A: We have found that roasting coffee until it is a charred mess really doesn't taste all that great. Our Fig Leaf Reserve Roastis our darkest roast and considered a French Roast with some oils present on the outside of the bean. It is not swimming in oil like some dark roasts floating around the market.
Q: Can you grind my coffee order?
A: Yes, we can grind. While most coffee roasters offer whole bean and drip grind only, we offer a bunch more options. We offer Whole Bean, Coarse, French Press, Chemex, Drip, Pour-Over, AeroPress/K-Cup, Espresso and Extra Fine. How's that for selection!?
Q: How do I make Cold Brew Coffee?
The process of making cold brew coffee is a bit different from your drip brewer. A drip brewer extracts coffee flavors by using hot water. The cold brew process uses cold water and time to extract the natural coffee flavors. Follow this link to our cold brew recipe. https://cdn.shopify.com/s/files/1/0566/9385/0289/files/Cold_Brew_Recipe_-_Full_Sheet.pdf?v=1650735037https://cdn.shopify.com/s/files/1/0566/9385/0289/files/Cold_Brew_Recipe_-_Full_Sheet.pdf?v=1650735037
Returns, Exchanges and Refunds
Q: Can I return or exchange coffee?
A: Due to the nature of the product & safety concerns, we do not offer exchanges or returns once the product leaves the store.
Q: Can I edit my coffee subscription?
A: Yes, you can edit your coffee subscription through your account portal.